Do you want to create a world class customer service attitude in your company? Do you want to make sure a customer never has to play telephone tag within your company when they have a service problem? What to implement a proactive service culture in your company? Most effec-tive customer service operations have worked very hard in building a service oriented culture. So why doesn't every company have great service? Let IGP experts work with your executive staff, middle management and service organization to implement a culture of service.

Ever see a tech service with free "800" telephone service? Ever see customers that still had to wait on average 65 minutes ever though there were over 150 inbound telephone tech lines work-ing 24 by 7. Think that company's customers thought they received good technical support? Let IGP experienced personnel establish a proactive technical support environment. Create closed loop feedback systems that feed data from Tech support back into product design groups and product maintenance teams. Watch your customer service and technical support rating sky rocket while your costs stabilize or decrease.